Here are a collection of internal documents sourced from Sulake/Habbo that offer detailed insight into various aspects of how the game operates behind the scenes. These documents cover essential topics such as how to navigate the Habbo Hotel environment, interact with other users appropriately, and follow the expected community guidelines.
In addition, they provide comprehensive instructions on how staff members were trained to use moderation tools both in-game and externally through administrative panels. These tools were used to enforce the Habbo Way and Terms of Service by issuing warnings, silencing disruptive users, and applying account bans when necessary.
The materials also include an internal reference list of different types of bans that could be issued, including categorized reasons for each type of offense. Each ban type is paired with its corresponding time frame or duration—ranging from short-term suspensions for minor violations to permanent bans for severe or repeated infractions.
These documents offer a rare glimpse into how moderation and user management were handled within the official Habbo team, and they serve as valuable archival references for anyone studying the history of the platform or operating private retros based on similar systems.
In addition, they provide comprehensive instructions on how staff members were trained to use moderation tools both in-game and externally through administrative panels. These tools were used to enforce the Habbo Way and Terms of Service by issuing warnings, silencing disruptive users, and applying account bans when necessary.
The materials also include an internal reference list of different types of bans that could be issued, including categorized reasons for each type of offense. Each ban type is paired with its corresponding time frame or duration—ranging from short-term suspensions for minor violations to permanent bans for severe or repeated infractions.
These documents offer a rare glimpse into how moderation and user management were handled within the official Habbo team, and they serve as valuable archival references for anyone studying the history of the platform or operating private retros based on similar systems.