What Zoom doesn’t understand about the Zoom backlash

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Author: Casey Newton

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Illustration by Alex Castro / The Verge
Just in time for one backlash against the technology industry to end — or at least pause — a fresh set of concerns has arrived to occupy our attention. Zoom, the once-obscure enterprise video chat app company, rocketed to prominence as COVID-19 forced tens of millions of Americans — and most of Silicon Valley — to begin working, schooling, and socializing at home. Like lots of people, I’m now on Zoom for multiple hours a day. But with all that new usage comes heightened scrutiny — and in the first weeks of the Great Social Distancing, Zoom has repeatedly come up short.

The first problem was the Zoombombings. I don’t know if I was the first victim of this, but I was certainly one of them. My friend Hunter and I started a virtual happy...

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