Author: Sean Hollister
Cursed BIOS. | Photo by Sean Hollister / The Verge
When a company's software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so. But it's not clear that computing giant Lenovo will go that far.
Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC - among other reports of damage and high repair bills - the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.
Here's the statement Lenovo provided to The Verge, via communications director Jeff Witt:
Read the full story at The Verge.
Continue reading...
Cursed BIOS. | Photo by Sean Hollister / The Verge
When a company's software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so. But it's not clear that computing giant Lenovo will go that far.
Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC - among other reports of damage and high repair bills - the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.
Here's the statement Lenovo provided to The Verge, via communications director Jeff Witt:
Read the full story at The Verge.
Continue reading...