Apple explains how returns and repairs will work while its retail stores are closed

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Author: Jay Peters

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Apple announced on Friday that all its retail stores outside China are closed until March 27th to help prevent the spread of the novel coronavirus. Now, the company has posted a new FAQ with information about updated return policies, repair instructions, and more (via 9to5Mac).

One key thing to know is that most returns will now be accepted up to 14 days after the stores reopen. Apple normally only allows returns for up to 14 days after purchase, but since you can’t actually return products to a store right now (if you aren’t in China), Apple is giving a longer grace period to bring something back to the store.

Apple says it’s also working to complete repairs that were started before stores closed. If Apple tells you that your repair is...

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