Author: Mitchell Clark
The organizers have dubbed it the “T-Force Social Care Alliance.” | Illustration by Alex Castro / The Verge
Workers on T-Mobile’s social media customer service team, who respond to customer questions, comments, and complaints on sites like Twitter and Facebook, are trying to start a union. On Wednesday, they announced the creation of the “T-Force Social Care Alliance,” posting a letter tying their decision to pay cuts, layoffs, and management’s lack of response to employees raising concerns about those issues.
The letter says that T-Mobile has cut monthly bonuses for T-Force (the carrier’s name for its social media support team), instead replacing them with “micro-raises” and an annual bonus, which the alliance claims there are very few details about. According to the letter, workers may end up with thousands of dollars less per year —...
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The organizers have dubbed it the “T-Force Social Care Alliance.” | Illustration by Alex Castro / The Verge
Workers on T-Mobile’s social media customer service team, who respond to customer questions, comments, and complaints on sites like Twitter and Facebook, are trying to start a union. On Wednesday, they announced the creation of the “T-Force Social Care Alliance,” posting a letter tying their decision to pay cuts, layoffs, and management’s lack of response to employees raising concerns about those issues.
The letter says that T-Mobile has cut monthly bonuses for T-Force (the carrier’s name for its social media support team), instead replacing them with “micro-raises” and an annual bonus, which the alliance claims there are very few details about. According to the letter, workers may end up with thousands of dollars less per year —...
Continue reading…
Continue reading...