Gemini is making it faster for distressed users to reach mental health resources

The Verge

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Dec 15, 2024
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Author: Robert Hart

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Google says it has updated Gemini to better direct users to get mental health resources during moments of crisis. The change comes as the tech giant faces a wrongful death lawsuit alleging its chatbot "coached" a man to die by suicide, the latest in a string of lawsuits alleging tangible harm from AI products.

When a conversation indicates a user is in a potential crisis related to suicide or self-harm, Gemini already launches a "Help is available" module that directs users to mental health crisis resources, like a suicide hotline or crisis text line. Google says the update - really more of a redesign - will streamline this into a "one-touc …

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