Author: Andrew Liptak
Audible is making some changes to its membership program and how it issues credits, which are used to buy audiobooks through the subscription service. Now, any credits earned through Audible will last up to one year, whereas previously they lasted only six months.
The change comes after a class-action lawsuit (and a couple of others) against the Amazon-owned audiobook publisher, which claimed that customers might not have realized that any membership credits they purchased, had been given as a gift, or that had hit a rollover limit would be lost. The suits also alleged that Audible wasn’t transparent about how it charged a customer’s card, by moving to a secondary card on file in the event that the primary one was declined. The lawsuits...
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Audible is making some changes to its membership program and how it issues credits, which are used to buy audiobooks through the subscription service. Now, any credits earned through Audible will last up to one year, whereas previously they lasted only six months.
The change comes after a class-action lawsuit (and a couple of others) against the Amazon-owned audiobook publisher, which claimed that customers might not have realized that any membership credits they purchased, had been given as a gift, or that had hit a rollover limit would be lost. The suits also alleged that Audible wasn’t transparent about how it charged a customer’s card, by moving to a secondary card on file in the event that the primary one was declined. The lawsuits...
Continue reading…
Continue reading...