Amazon delivery app Mentor tracks drivers’ locations and measures their performance

[The Verge RSS]

Author: Nick Statt

Photo by Michele Doying / The Verge

Amazon built its own in-house mobile app called Mentor that it uses to track the location and rate the performance of third-party delivery drivers, according to a new report from CNBC. The app tracks a driver’s location at all times and also generates a daily score that factors into performance evaluations, with low scores potentially harming a third-party delivery company’s relationship with Amazon for future contracts, the report states.

Amazon bills the app as a tool for improving safety, but both drivers and privacy proponents cited by CNBC worry the Mentor software is also a tool for surveillance of drivers and as another form of pressure applied on the workers to ensure they’re delivering packages as fast as possible. Earlier this...

Continue reading…

Continue reading...

 

[Troydicker]

Somehow gradually, to make it work. My parcels constantly come in terrible condition or do not come at all.

 

[Xarorista]

I think Amazon has finally realized that losing parcels on the way and delivering parcels in a terrible state is not customer-oriented. But still, even taking into account the fact that the company is constantly trying to introduce some innovations, the quality of delivery remains terrible. To receive your parcel on time, you need to use a reliable tracker and constantly remind the Amazon support service about the terms of the extension, and then there is a chance to receive your parcel on time.